RETURNS AND REFUNDS

All items we ship have successfully passed our rigorous Quality Control. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Buybestgear are covered by the following comprehensive product warranties.

 

One Year Repair Warranty

Unless otherwise noted on the merchandise page, the default product warranty period is one year ranging from the date you receive the products , during which you're eligible at no cost repair. Any free repair must be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we'll cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it'll not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. 

 

30 Day Unconditional Refund Guarantee

If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

  

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage

Special Notes:

The following conditions are not covered by the warranty:
·Damage caused by modification with non-original parts.
·Damage caused by violent use or violent destruction.
·Damage caused by traffic accidents, natural disasters, and wars.
·Damage caused by water ingress or soaking.
·Unstable voltage causes damage to parts.
·Spare parts have passed the warranty (guarantee) period.
·Failure caused by weight overload.
·The failure of the user to use, maintain and maintain in accordance with the user manual causes a malfunction.
·Failure to comply with local laws and regulations may cause malfunctions.

3. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Buybestgear will offer an alternative solution.

 

How to Request Warranty (Return, Repair and Refund)

If your item has an issue, please first submit a ticket to our Support Center

( support@buybestgear.com ). Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.


NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

 

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center ( support@buybestgear.com ) with your order number and the product name (Including Product Variant).
2. Please send us a clear picture or a video of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:
- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). buybestgear will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

 

Returns and Compensation Process

If you have any after sales issues, please contact our Support Center ( support@buybestgear.com ) directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:


-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

 

Lifetime Technical Support

Reliable, helpful and flexible, Buybestgear offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.

If you have any after-sales questions, please contact: support@buybestgear.com. Remember to attach your order number (for example BBG1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.

 

If you have any other questions or comments, please don't hesitate to contact us:

HONG KONG COMFORT E-COMMERCE LIMITED

E-mail: support@buybestgear.com

Phone Number: +852 3168 7163

Work Days: Mon.- Fri. from 9:00 to 18:00

 

Regards,

Buybestgear Team