Fiido L3 350W 14" Foldable Electric Bike City E-bike 25km/h 130km 23.2Ah Huge Battery

Hi, welcome to the FAQS about Buybestgear! Here we list a few Frequently Asked Questions with answers for our lovely customers. Any questions are welcome via both online chat and email!

Q1: What’s final prices and the shipping fees?

A: All products are Free Shipping to offer better shopping experience. If you got a coupon code, you could enter the code and get the discounts. The final price depends on the discount you have.

Q2: What are Payment Methods on Buybestgear support?

A: We accept Visa, Master Card, Mastero, Klarna, Paypal as our payment methods. You can choose one of them while checking out.

Q3: Where are the service area of Buybestgear? What about orders to UK?

A: We now serve our customers in European Union Countries (except Malta and Cyprus). We wish you have a pleasant shopping journey.

Q4: How to track my orders?

A: An notification E-mail will sent to your mail box once your package is dispatched. The tracking link will be also attached. You could check the shipping status through 17track.com. Visit: https://www.17track.net/en 

Français: https://www.17track.net/fr 

Italiano: https://www.17track.net/it 

Deutsch: https://www.17track.net/de 

Q5: What if I make an order, but it haven’t shipped after 3 days?

A: We normally prepare and dispatch your orders in 24 hours during weekdays. But there are two situations that may cause the shipping time vary: 1.The product is on pre-sale. You can find the ship out date on our description page. 2.In case of holidays, we will make a notice on our site banner and state our post-holiday delivery time. In other situations, we will notify you in advance with the reason of shipping delay.

Q6: What can I do if I have after-sales questions?

A: If you have any after-sales questions, please contact: support@buybestgear.com. Remember to attach your order number (for example BBG1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.

Okay, thank you for your reading our FAQS!

We will add more content here to help every one new to Buybsestgear.com. Suggestions and advices are welcome. Please feel free to contact us and help us to improve our service. We will deal with your issues as soon as possible.

Best regards,

The BBG Team.

www.buybestgear.com accepts these payment types:

1. Visa
2. MasterCard
3. Mastero
4. Klarna
5. Paypal

Frequently Asked Questions About payment Methods:

Q1: Can I pay in installments?

A: Yes, we support Klarna which may accept pay in 3 installments for Ireland, Netherlands, France, Italy, Spain.

Find out more for Klarna: Shop now, pay with Klarna

Q2: Can I pay with bank transfer?

A: Yes, we support bank transfer payment.

Find out more about pay with bank transfer: pay with bank transfer

Q3: Can I pay on delivery?

A: No, we do not accept pay on delivery at the moment.

Q4: How can I use coupon code? Why there’s no place to apply discount codes?

A: Hi, On mobile, click “Check Out” button on cart page and enter check out. Click “Show order summary” . Copy and paste the discount code and click “Apply” .

Step1:

 Step 2:

On computers, click “Check Out” button on cart page and enter check out. Copy and paste the discount code and click “Apply” on order page:

Where can www.buybestgear.com deliver the package to?

Buybestgear can ship to most European Union countries, except Malta and Cyprus.

 Delivery time: Total Delivery Time = Processing Time + Shipping Time.

Processing Time:

Before shipping your order, usually we need 3-5 business days to prepare your products. The processing time is separate from the 3-7 business days depending on stock availability.

Notice: Some products are pre-sale. The processing time for this type of product takes about 15 to 30 days. Before buying, please pay attention. Thank you! During COVID-19 with this difficult time, the factories and warehouse is being operated under additional guidelines to ensure the safety of both the workers and the products. So the processing time may be longer. we need extra 1-3 business days to prepare your orders, do strict quality-control tests, thorough disinfection, and carefully packed.

Shipping Time:

Generally, for Standard Shipping, it will take 8-15 business days for your orders to reach you, some distance area might take even longer.
Our system will send you notification emails once your parcel is stated to be shipped out, please wait patiently. We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely.
Delivery time may vary, especially during the peak periods. Please be more patient.