Q6: What if I make an order, but it haven’t shipped after 3 days?
A: We normally prepare and dispatch your orders in 24 hours during weekdays. But there are two situations that may cause the shipping time vary: 1.The product is on pre-sale. You can find the ship out date on our description page. 2.In case of holidays, we will make a notice on our site banner and state our post-holiday delivery time. In other situations, we will notify you in advance with the reason of shipping delay.
Q7: What can I do if I have after-sales questions?
A: If you have any after-sales questions, please contact: email@example.com. Remember to attach your order number (for example BBG1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.
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Fat tire bike with 750W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 25km/h (Electric Mode).
13Ah Better Battery
This electric mountain bike with a 48V 13Ah lithium battery, you can ride up to a max speed of 25km/h in pure electric mode. Adopting a collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
3 Riding Modes and 5 power levels
By pure electric, by Assistant mode, and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
It's easy to assemble, you only need to install the front wheel, the handlebar, and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame make it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
The E-bike adopts an excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, the Aluminum alloy 20-inch wheel is suited to both urban and trail environments.
Q2: What should I do if my battery is broken or not working?
A: Attention: Do not touch the charging port with metal objects when charging the battery, otherwise it may cause a short circuit in the battery. If your battery is unfortunately damaged, please contact us firstname.lastname@example.org and submit the damaged battery photo or video in attachments, and offer us the battery code (It should be in the white bar code on the surface of the battery), so that we can communicate with ENGWE support center to replace the new part or change a new battery for you.
Q3: Is there any missing part of the shock absorber?
A: ENGWE’s shock absorber has two functional areas. The blue button is the switch, which is used to turn on the absorbing function, and the opposite knob is used to adjust the shock absorption strength. Please make sure to turn on the shock absorber function before adjusting the strength.
Q4: What should I do if my controller is not working?
A: If you have any controller-related problems, please send us the controller error code (usually displayed when an error occurs) email@example.com. We will communicate with the ENGWE support center for solutions as soon as possible , If you can’t solve it by yourself or the controller has any hardware problems, we will replace you a new one.
Q5: Will ENGWE’s packaging be reinforced to prevent shipping damage?
A: At present, all ENGWE shipping packages have anti-damage protection measures, which generally use some fillers to reinforce the car body to prevent shaking and abrasion.
Q6: Where can I get ENGWE accessories?
A: We have batteries now in the HK warehouse (15-20 business days).
Other ENGWE accessories do not support purchases now. If you have any accessories problems, please contact us, we will help you as soon as possible.
Q7: How to limit the speed of M5 meter?
A： Press and hold the "+" or "-" button to enter the parameter setting interface, and change P08 to 25, indicating that the maximum running speed of the vehicle will not exceed 25km/h, and the driving speed will remain at the set value.
If you have any after-sales questions, please contact firstname.lastname@example.org. Remember to attach your order number (for example BBG1254) in the email to get better support. Our after-sales team will get in touch with you within 24 hours on business days.
Thanks for all of our lovely buyers to share how things look and feel. Your review helps us improve. We’re committed to always providing the best work, so if you have a question, concern, or suggestion, please let us know.
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