Frequently Asked Questions
Buybestgear accepts these payment types
- American Express
- Diners Club
Here we recommend you buy 1 BBG gift card to reduce the total charge of Klarna.
Yes, we support bank transfer payment.
Find out more about pay with bank transfer: pay with bank transfer
No, we do not offer cash on delivery currently.
An notification E-mail will sent to your mail box once your package is dispatched. The tracking link will be also attached.
Or visit 17track: https://www.17track.net/en
We normally prepare and dispatch your orders within 3-5 working days. But there are two situations that may cause the shipping time to vary:
- The product is on pre-sale. You can find the ship-out date on our description page.
- In case of holidays, we will make a notice on our site banner and state our post-holiday delivery time.
- In other situations, we will notify you in advance of the reason for the shipping delay.
Generally, it will take 7-15 business days for your orders to reach you. (except pre-sale products)
Shipping time will vary depending on your location. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
Find out more: Shipping and Delivery
Yes, Buybestgear supports returns on orders signed within 14 days.
The specific return policy is determined according to the actual order status.
Find out more: Return and Refund
Please contact buybestgear by email or online chat to get a return authorization BEFORE you send back the items
Authorized returns MUST be shipped within 10 days from the return approval date to our shipping address.
Unauthorized returns will be refused. The customer is responsible for all freight charges on refused or re-consigned shipments.
Find out More: Return and Refund
On mobile, click “Check Out” button on cart page and enter check out. Click “Show order summary” . Copy and paste the discount code and click “Apply”
On Computer, click “Check Out” button on cart page and enter check out. Copy and paste the discount code and click “Apply” on order page:
If you have any after-sales questions, please contact: email@example.com.
Remember to attach your order number (for example BBG1254) in the email to get better support.
Our after-sales team will get in touch with you in 24 hours on business days.