How can we help?

We accept major payment methods including Visa, Mastercard, Maestro, American Express, Discover, Diners Club, PayPal, Klarna, Giropay, iDEAL, BLIK, Trustly, and Sofort. The options available to you are shown at checkout and may vary by country.

Yes. Where Klarna is available, you can select an installment option at checkout. Approval, spending limits, and repayment terms are determined by Klarna. For orders above Klarna's available limit, please contact us before ordering so we can explain the available options.

Yes, bank transfer is available for eligible orders. Please contact our support team for payment instructions. Your order will be processed after the payment has been received and confirmed.

No. We currently do not offer cash on delivery.

We will email you a shipping confirmation with a tracking link after your package is dispatched. You can also visit our Track Order page and enter your tracking details. Tracking events may take up to 48 hours to appear after dispatch.

Orders are generally prepared and dispatched within 3–5 business days. A pre-sale item, a public holiday, stock verification, or an address check may extend this time. Pre-sale dispatch dates are listed on the product page. If another delay affects your order, we will contact you with an update.

Delivery generally takes 7–15 business days after dispatch, excluding pre-sale products. The exact time depends on the destination, carrier, and local conditions. Your shipping confirmation includes a tracking number so you can follow the delivery.

Contact support@buybestgear.com as soon as possible and include your order number and complete new address. We will try to update an order that has not entered fulfillment, but an address cannot be changed after the parcel has been dispatched.

Eligible orders may be returned within 14 days of delivery. Return eligibility and any applicable costs depend on the item's condition and the circumstances of the order. Please review our Return & Refund Policy before requesting a return.

Email support@buybestgear.com with your order number, the reason for the return, and relevant photos or videos. Wait for return authorization and the correct return address before shipping anything. Authorized returns must be sent within 10 days of approval. Unauthorized returns may be refused.

After an approved return arrives, we inspect the item and confirm the outcome by email. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time before the credit appears.

Proceed to checkout and find the discount-code field in the order summary. On mobile, you may need to select Show order summary first. Enter the code exactly as provided, select Apply, and confirm that the discount appears before completing payment. Only one discount may apply unless the offer states otherwise.

Email support@buybestgear.com immediately with your order number and requested change. We will do our best to help before fulfillment begins. Once an order has been processed or dispatched, changes and cancellations may no longer be possible.

Email support@buybestgear.com and include your order number, a clear description of the issue, and photos or video where helpful. Our support team generally replies within 24 hours on business days.

Check your spam or promotions folder and confirm that the email address used at checkout is correct. If you still cannot find the confirmation, contact support@buybestgear.com with your name, checkout email, and payment reference so we can locate the order.